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Policies for Online Stores

1. Shipping Policy

Ships Time

All orders received will be processed and delivered to your door step within Malaysia in 7 – 10 working days whereas International order received will be processed and delivered in 21 working days including custom clearance.

Free Shipping

FREE standard shipping with order over RM 250 / USD 100 in a single bill!

  • We offer free standard shipping with every order over RM 250 / USD 100. No Coupon code is required.
  • Orders will be processed and delivered on working days only (Monday-Friday, excluding Public Holidays).

Shipping Coverage

Orders are shipped to a street address as pos office address or P.O. Box address will not be accepted.

2. Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within 24 hours after your order has been confirmed and prior to shipment. Once your order has been shipped, refund is not allowed.

Processing Fee

Please aware processing fee is not applicable for all transaction.

3. Return Policy

We only accept returns of damaged, defective and incorrect product. Incorrect product has to be in proper and unopened packaging. Please contact our customer service personnel at 603-4024 8331 (E-Commerce Department) or via email info@shizens.com.

Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 working days in Malaysia; 21 working days for international..

To return your products, please send the whole product(s) back with its original packaging to the following detail:


: E-commerce Department

Company Name

: Shizens Cosmetic Marketing (M) Sdn Bhd


: No 1, Lorong Pandan, Taman P.Ramlee, Setapak, 53000 Kuala Lumpur.

4. Privacy Policy

We are committed to protect your privacy as it is a matter of trust. We does not sell, share or trade customer’s personal information collected online with third parties in any kind of channel. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website;
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com);
  • To identify visitors on our website;
  • To carry out research on visitor’s demography analytical report

The personal information we collect may include your:

  • Name
  • Nationality
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Email Address
  • Date of Birth
  • Gender

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please write us at info@shizens.com.