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Terms and Conditions

NOTICE:

Dear SHIZENS Customers,

All shipping methods will stop within the festival period. Below is our arrangement, please take note:

Delivery before CNY
• All orders have to be placed and paid before 20th Jan (Monday), 10am.

• Amendment on paid order after 2pm will be treated as new order and you will be received the parcels after CNY.

Delivery after CNY
• All orders placed after 20th Jan will be received after CNY.

For international shipping,
•All Parcels will be received after CNY.

Should you have any questions, please do not hesitate to message, e-mail or call us.

T&Cs apply.

Wishing you Happy Chinese New Year ! <3

Regards,
Shizens



What are your delivery options and how much is shipping?

  • You'll receive an email with your tracking information once your order has been shipped. You may track your order via Pos Laju (Local) or FedEx (International) once your order has been shipped. 
  • For Local Customer, shipping fees will apply if your minimum purchase amount falls below RM500.
  • For Local Customer, once order placed, parcel will be delivered within 7 to 10 days.
  • For International Customer, shipping fees will apply if your minimum purchase amount falls below RM1000.
  • For International Customer, once order placed, delivery will take 20 to 27 working days after despatch.
  • For International Customer, due to countries policies, please be aware that tax charges by country is not bearable by SHIZENS.
  • Order processing and shipping are done only on weekdays (not including Malaysia public holidays).
  • Shipping may take additional time during sale periods, holidays and extreme weather events.
  • Cash on delivery is not applicable.

Please refer to the shipping fee charges below:


Standard delivery rate:

  • RM7 for West Malaysia
  • RM12 for East Malaysia
  • International Shipping
  • COUNTRIESSHIPPING FEE (RM)
    Singapore & Indonesia60
    Vietnam80
    India, Japan, Pakistan, Saudi Arabia, United Arab Emirates, Qatar120
    Ocenia Countries (New Zealand & Australia)140
    United States160
    Other Countries180
    Europe Countries200