Delivery & Charges

Standard Delivery

Standard delivery is a home delivery which is usually made within 7 – 10 working days of your order being placed.

Malaysia standard delivery is free.

We cannot deliver to PO Boxes, and such it will not be accepted.

International Delivery

Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is charged at a flat rate regardless of the size and weight.

We deliver to 197 countries.

 

Who will deliver the parcel?

Deliveries will be shipped via Pos Laju depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take?

Delivery will take 20 to 27 working days after despatch. A signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up.

This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

Can I track my delivery?

Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order.

How long will it takes to receive by exchange goods?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

Standard Delivery will be 7 – 10 working days. International Delivery will be 20 to 27 working days.

We are unable to exchange items for higher value orders. If the item you have requested isn’t in stock we’ll refund you and send you an email to let you know.

How will I know if you have successfully received my goods?

Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can contact our Customer Service [email protected].