Returns & Exchange

Refund Policy

A full refund will be issued only if you have decided to cancel your orders within 24 hours upon purchase.

Processing fees may not be applicable for all transactions.

Return Policy

We only accept goods that is damaged, defective or incorrect. For incorrect goods it has to be sealed, unopened, or mint condition.

Contact our customer service [email protected] for further assistance. Our personnel will be glad to assist you.

Return of goods are subjected at your own cost. Replacements and shipping of goods however, will be fully borne by us.

Please return your goods to us within 14 days of cancellation to the following address;

Attn: E-Commerce Customer Service
Shizens Marketing (M) Sdn Bhd
No.1, Lorong Pandan, Taman P. Ramlee,
Setapak, 53000 Kuala Lumpur.

Stock Clearance Goods

All Stock Clearance goods are subjected to non-refundable and limited lifespan usage.